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Retail Assistant Job Description

Role Title: Retail Assistant

Reports to: Proprietor

Working hours: 37 Hours per week or a part time position could be available to be discussed.

Opening Times: Monday โ€“ Saturday 9am โ€“ 5.30pm, Wednesday 9am โ€“ 5pm. Closed Sundays & Bank Holidays, one day off during the week to be agreed.

Rate of Pay: To be discussed

Benefits: 20% Staff discount for yourself and immediate family members.

Overall Responsibilities

To provide a professional and calm retail experience for our customers. We aim to maximise on every sales opportunity, whilst delivering the highest level of customer service and care.

Specific accountabilities:

  • To ensure departments of the shop are fully stocked.
  • To ensure departments are always manned.
  • Unpack and check in orders, reporting and logging any discrepancies.
  • Regularly check and report stock levels.
  • Distribute orders to stock rooms ensuring Health & Safety Policies are followed.
  • Ensure departments are always clean and presentable.
  • Always try and exceed the customers expectation by delivering high quality customer service.
  • Key identification and cutting, instore training will be undertaken.

Qualifications, experience:

  • Basic math skills for cash handling and counting back change.
  • Basic IT skills preferred but not essential.
  • A good grasp of the English language and competent ability in reading, writing and spelling.
  • A knowledge or interest in household and electrical products.
  • Ability to work as part of a team with a good numerical attention to detail.
  • Friendly and welcoming communication instore or over the telephone.

General Accountabilities:

  • To make sure the shop remains in a presentable condition for customers.
  • To always greet customers in a friendly manner.
  • To provide product information where available to customers as requested by them. ยง To always look to increase your product knowledge within all departments.
  • Being flexible on duties.
  • Voice ideas about product promotions or placements.
  • To comply with Health & Safety Policy and procedures.
  • Attend at all team training as required and completion of all mandatory trainings/development opportunities in consultation with your manager.
  • To make sure the shop is open and ready for 9am prompt.

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Business Hours

Monday – 9:00am to 5:30pm
Tuesday – 9:00am to 5:30pm
Wednesday – 9:00am to 5:00pm
Thursday – 9:00am to 5:30pm
Friday – 9:00am to 5:30pm
Saturday – 9:00am to 5:30pm
Sunday – Closed

Phone Number

Telephone: 01749 676 886

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